We're pleased to be part of the planning for Call Center Demo in Dallas, coming up next month. And as observers of the call center industry for many years now, we figure it's our duty and privilege to ...

When we sat down to ponder what to include in this special electronic supplement from the editors of Call Center Magazine, the first question we asked ourselves was: What will people be talking about ...

* Lots of excitement at this year’s Call Center Demo/Western Telework Conference What a difference a year makes. At last week’s Call Center Demo Show and Western Telework Conference in Dallas, the ...

Believe it or not, that’s how some companies kick off their at-home call center agent programs – and one of the big reasons they fail. Presuming the best or most eager in-house agents will make the ...

Cincom Systems' Synchrony customer experience management solution continues its run of success by winning the Call Center Demo & Conference - Dallas Best of Show Award. Synchrony was also recently ...

PRINCETON, N.J. The latest contact center industry best practices and product solutions will be presented during the Call Center Demo & Conference in Miami, in February, conference organizer ...