Healthcare call centers perform vital functions such as connecting patients to caregivers and managing scheduling, billing, and triage requests. Despite playing such a crucial role, the call center is ...

Reminder: Starting next week, HeadQuarters Kansas will no longer have its direct local phone number, and all crisis hotline ...

AT&T agreed to pay a $950,000 fine for an August 2023 outage in four states in which the carrier failed to deliver 911 calls and did not make timely notifications of the outage to eight 911 call ...