Add Yahoo as a preferred source to see more of our stories on Google. Jim Browning is a software engineer and an expert on scam call centers. His YouTube channel baits scammers by gaining access to ...

The pandemic taught us all how to work differently. This includes call centers, which have had to adapt to managing agents from afar. The change in the work environment requires new behavior, ...

In a video with over 76,000 views, TikTok user Ashley Williams (@heyslim498) asks viewers to “please, please pray for anybody who works for customer service.” She goes on to say that, before 9 am, she ...

Whether they take orders or offer customer service, call centers are all fairly similar. So there are a number of common questions you can expect to be asked when interviewing for a call center job.

American politicians love to pose as defenders of factory workers threatened by globalization, corporate restructuring, and overseas outsourcing. But their campaign spiels rarely mention other jobs at ...

Call center costs vary and many systems are available. Finding the right one for your business can be challenging. Here’s ...

Linda Anderson, an emergency communications technician, responds to a call at the Denver 911 dispatch center. (Eli Imadali for NPR) Sara Harper started at Denver 911 in 2013. While she found the job ...

It seems to have really got to one guy.

This story was produced by our colleagues at the BBC. The benefits and drawbacks of artificial intelligence are increasingly in the spotlight as AI creeps into more and more parts of our lives. One of ...

How to Start Working as a Call Center Agent From Home Your email has been sent A dependable call center agent is always in demand. Learn how to find remote work, show your qualifications, and start ...

To many people, chatbots and other technology feel like a ticking time bomb, sure to explode their work. But to some, the threat is already here. By Emma Goldberg Reporting from Pascagoula, Miss.