United's new Agent on Demand feature enables customers to speak with airport representatives via mobile device rather than face-to-face. Photo Credit: DimaBerlin/Shutterstock.com United Airlines ...
COVID-19 isn't easily transmitted by physical touch, as we've known for some time now. But we didn't know that early in the pandemic, so many businesses sought to contain viral spread via contactless ...
If it feels as if you’re talking to a robot when you contact your airline, car rental company or hotel, it’s because you probably are. During the pandemic, the travel industry rushed to build ...
The coronavirus pandemic has accelerated consumers' preference to do a number of everyday tasks — from shopping to ordering takeout — without dealing with a person. But when it comes to dealership ...
A long-term fallout of the Covid crisis has been the rise of the contactless enterprise, in which customers, and likely employees, interact with systems to get what they need or request. This means a ...
Many companies are struggling to implement contactless delivery. Either their operations aren’t structured for delivery — let alone contactless delivery — or they simply don’t know what the ...
In the new normal, enterprises understand that they need to address the safety expectations of their customers in order to achieve the business resilience necessary to shrug off the effects of ...
LOS ALAMITOS, Calif., Oct. 21, 2020 /PRNewswire/ -- Merchants are reimagining their operations for the 2020 holiday shopping season. This time of year between Black Friday and New Year's Day is ...
COVID-19 isn't easily transmitted by physical touch, as we've known for some time now. But we didn't know that early in the pandemic, so many businesses sought to contain viral spread via contactless ...
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