Churn is more than outright defection; it can also include silent attrition, where customers remain nominally active but reduce engagement, spending, or product adoption. High churn rates erode ...

"Everything seemed fine." These three words echo through countless customer churn post-mortems after a seemingly stable customer departs. But here's what years of SaaS churn analysis have taught ...

The report highlights that a significant percentage of churn can be attributed to product-market fit issues or a failure of the product to meet customer expectations. No amount of proactive CS ...

CHICAGO, June 27, 2025 /PRNewswire/ -- Neocol today announced a new Churn Prevention Agent, powered by Agentforce and Data Cloud, that enables enterprises to harness digital labor to identify, assess, ...