Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go. A ...

A worker hands a bag of food to a customer in a car at a restaurant drive-thru - EAKARAT BUANOI/Shutterstock When it comes to fast food, speed is the name of the game. After all, the entire genre of ...

Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go. A ...

Fast food work is a tough job — ask anyone who's done it. Not only is the pace often breakneck, but you end up taking abuse from more customers than you can count. A video showing a man berating a ...

Stacey Leasca is an award-winning journalist with nearly two decades of newsroom experience. She is also the co-founder of Be a Travel Writer, an online course for the next generation of travel ...

Dude, Where’s My Order? "The customer is always right" — except when you are stuck in a 30-minute drive-thru line, dealing with a missing order, or getting attitude from an underpaid employee who's ...

A recent ACSI study analyzed customers’ experience with major fast-food chains in the U.S. How do your favorites stack up? Getty/iStock Grabbing takeout has gotten more expensive, but customers’ ...

Are fast food and vending machines about food at all, or about fast data? Tech companies have led the way in consumer surveillance, and fast-food chains and vending machine companies alike are taking ...

Fast food restaurants around the U.S. have dived headfirst into artificial intelligence, looking to automation to solve everything from rising labor costs to speeding up drive-thrus and improving the ...

AI is expanding into new areas of customer service. Here’s why it can help the customer experience by augmenting, not replacing, human jobs. There’s no doubt that artificial intelligence is the future ...

Ever since the 1950s rolled around in the U.S., fast food has become synonymous with a quick meal. While the golden age of fast food is long behind us, there is no doubt restaurants like McDonald’s ...