Trucking is a high-touch business. Your customers up and down the supply chain must know where their shipments are and when they will arrive or be picked up, among other critical data points along the ...

Since the dawn of e-commerce, retailers have attempted to solve the complex world of omnichannel fulfillment. But to Bill Thayer, founder and CEO of Fillogic, that may not be the problem that needs ...

Consistently providing a high level of customer service and support is proven to establish trust and build long-term business relationships. In fact, DDC FPO's 2024 Customer Service Trends report ...

According to the 2023 Gartner Supply Chain Technology User Wants and Needs Survey, customer service and experience (CX) is one of the top three most frequently selected business priorities for ...

Customer experience, or CX, has always been not only a focus of much corporate attention but also the differentiating factor of most successful organizations. What has changed in recent years is the ...

If you have been in the business world for more than 30 days, you probably realize that having high quality products at competitive prices is no longer a differentiator. It's become the price of entry ...

Historically, in its most simple definition, the “supply chain” division of retail was the one in charge of getting stuff in, maybe storing it for a while — maybe not (cross-docking) — and then ...

Here’s one more thing we can blame on the COVID-19 pandemic: the demise of customer service. Ask yourself, when was the last time you heard of a company working to improve their customer service? When ...

SCOTTSDALE, Ariz.--(BUSINESS WIRE)--Increasing product and customer complexity, a diversified manufacturing landscape featuring a broad range of product categories, multiple channels and fulfillment ...

JIANGMEN, GUANGDONG, CHINA, January 14, 2026 /EINPresswire.com/ -- Today’s interconnected global market demands supply ...