Customer Service in a Virtual World is a workshop designed to help all employees recognize the need and take responsibility for serving internal and external customers in a tactful and helpful manner.

Ever wonder why some people seem to have a "gift" for working with customers and are the "go to" person in the organization whom everyone consults? It's simple: They have mastered the secrets to ...

WIESBADEN, Germany - Customer service, no matter how good, can always be improved. With that in mind, the senior leadership at the U.S. Army Corps of Engineers Europe District here hosted a customer ...

The worst possible customer service training is one that neglects to explain the “why” behind great customer service. The second-worst customer service training is one that neglects to show the “how.” ...

Every customer is surrounded by an individual, invisible, protective bubble. This bubble should only be entered after receiving implied permission from the customer. I’ve mentioned this concept on ...

For companies that rely on excellent customer service to drive revenue, profit and customer loyalty, effective training techniques are integral. A customer service policy and formal service standards ...

Your customer service department is responsible for maintaining customer satisfaction, helping to retain customers and assisting in generating repeat revenue for the company. Customer service training ...

Quality customer service has become a more critical component in the local economy, says the WV Hive’s Judy Moore. WV Hive, the entrepreneurship program of the New River Gorge Regional Development ...

We have all been in situations where we have been treated poorly by a food server, service manager, receptionist or product installer. The end result of such an encounter is typically a vow to never ...