Social Security Administration will shift customer service from local to national on March 7, 2026, raising concerns over delays and tech barriers for seniors.
The Social Security Administration is shifting to a centralized national customer service system after major workforce cuts.
A new 2026 budget deal gives Social Security a $50 million customer service boost. Here's what it means for retirees and potential access to SSA support.
The Social Security Administration has come under fire for AI phone glitches, long call times and website outages The Social Security Administration has agreed to an independent audit of its ...
When Dolores Taylor needed to update her bank information with the Social Security Administration (SSA) earlier this year, the 84-year-old Alaska resident called her local Social Security office and ...
Changes at Social Security Administration may impact customer service, benefit payments, experts say
Staff cuts and policy changes at the Social Security Administration are going to make Social Security benefits harder to access for many, experts say. New reports that the SSA plans to migrate from an ...
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The bold promises, including a pledge to dramatically cut telephone answer wait times, come as Social Security faces steep personnel cuts as part of Elon Musk’s Department of Government Efficiency’s ...
This article originally appeared in the April 2023 issue of Security Business magazine. When sharing, don’t forget to mention Security Business magazine on LinkedIn and @SecBusinessMag on Twitter. The ...
The Social Security Administration is surging staff to its customer service phone operations in the latest effort to address a massive influx of calls that has overwhelmed its struggling 1-800 number.
As someone who has spent years navigating the world of cybersecurity, I’ve learned that customer-facing security deserves just as much attention as enterprise security, if not more. Businesses often ...
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