10 mind-blowing stats on why the today’s customer service looks a lot like yesterday’s. There’s a reason customer service professionals may have a sense of déjà vu. It’s because the issues they deal ...

If you’re looking for a satisfying customer experience, you might be surprised to learn that your best interaction will most likely be in New Zealand. An infographic by Finances Online gives a ...

Following a bad shopping experience, some customers will dismiss a brand. In fact, 39% of consumers said they will avoid retailers for two or more years after bad experiences. Although good ...

Chatbots are everywhere these days. Sometimes you may not even know that you're chatting with one. So what does that mean for customer service agents—and for customers? According to an infographic ...

Customer service via social media, or “social care,” could be one of the more underestimated trends in 2013. According to Nielsen, about half of social media users partake in social care, a trend that ...

Technology has improved many areas of marketing, and customer relationship management is no exception. Rather than dialing a number and sending an email, users now more than ever, ask for a product ...

New research carried out by NewVoiceMedia, offers a compelling view of the consequences of poor customer service in the US. The results reveal that an estimated $41 billion is lost by US companies ...

Social customer service is important for building loyal customers, managing online reputation and helping to grow revenue, an infographic from Ambassador, a referral tracking and management software, ...

Opinions expressed by Entrepreneur contributors are their own. Now that the holiday season is in full swing, consumers are busy checking off gift lists, bargain hunting, power shopping and… enduring ...

Customer churn isn’t something we usually think of as a technological problem, but more than a third of the $136 billion a year companies lose to customer churn is from involuntary churn, and most of ...

Poor customer service can be very costly, while good service can lead to higher profits from providing a great customer experience. The difficulty is that customer expectations for service and support ...