Energy firms are letting down millions of households with broken smart meters despite strict rules which say they must fix them. Around 36 million households have a smart meter but one in ten of them ...

Most of us would never intentionally bring something unsafe into our homes. That's why we research new products before buying them. None of us wants to look back and think we exposed ourselves or our ...

With over 10 years’ experience writing about consumer affairs, Sarah leads on energy content at Which?, helping customers navigate the market and exposing poor practice. If you haven't had a smart ...