When you start a small business, you must determine your purpose. One way to do this is to explain why you will be good at serving your customers. Once you have this purpose firmly in mind, you can ...

Strategic management lays out goals and objectives for pursuing a company's mission. Your small business, from Day One, has had you as the strategic manager. If you have added managers since then, ...

Managing any contact center operation today means walking three tightropes pitting efficiency (which is all too easy to calculate) against effectiveness (harder to measure and repair). This applies to ...

A few months ago, I started the process of moving all my journalling to a digital device with the goal of being more efficient. It was during the transition that I realized that I had overlooked the ...

In "Efficiency v effectiveness" last week, Dave Trott described the problem of focusing on efficiency first in the creative industry. In short, when trying to reduce costs, one can also compromise the ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Competitive companies have discovered the "ties that bind" the business with IT. When IT and ...

In a session at the Becker’s Hospital Review Annual Meeting in Chicago on May 17, Imran Andrabi, MD, chief physician executive officer and senior vice president of the clinical innovation office of ...

Earlier today, @Sig pointed to a blog post where he resurrects one of his favorite themes: Organizational Effectiveness v Personal Efficiency. He says: Wherever you turn you'll find that Enterprise ...

We asked, 'Which behaviour has the most negative impact on the efficiency of arbitration proceedings?' Respondents could choose one out of five options: 'Counsel focusing on adversarial rather than ...