When you ask for something that’s not a service in an establishment, you should at least consider that maybe it won’t be possible. But what happens when an entitled person needs a cake in 5 minutes ...

Dealing with difficult customers is a given when working in the service industry, though some people really take the cake. How would you handle a customer throwing a fit so severely they were throwing ...

An Australian cafe owner has taken aim at a group of diners he says left a teenage waiter in tears. Ben Arnold, who runs My Little Kitchen in picturesque Healesville, said his staff were shaken after ...

A frustrated small business owner looked to Reddit for advice after an entitled customer had her family “bombard” her flower shop with one-star reviews over roses. “I wasn’t sure if I should post this ...

“The customer is always right” is a sentence that is objectively untrue, except in the mind of the most annoying folks out there. Unfortunately, if you happen to have a customer facing job or even ...