A worker hands a bag of food to a customer in a car at a restaurant drive-thru - EAKARAT BUANOI/Shutterstock When it comes to fast food, speed is the name of the game. After all, the entire genre of ...

The customer was unsure what to do in this terrifying situation. Getty Images A customer’s fast food dinner came with a terrifying one-word note — leaving them unsure on how to handle the situation.

Fast food might come in a paper bag, but the service can still make or break the meal. Based on the 2024 American Customer Satisfaction Index, which surveyed U.S. consumers between April 2023 and ...

The rankings factored in customer service across locations around the country. When it comes to choosing a favorite fast food restaurant, there are a lot of factors to consider. The menu is arguably ...

From chicken tenders to value meal deals, these big food trends dominated chain restaurants in 2025, though we predict some ...

A recent ACSI study analyzed customers’ experience with major fast-food chains in the U.S. How do your favorites stack up? Getty/iStock Grabbing takeout has gotten more expensive, but customers’ ...

These days, customers who visit a restaurant to pick up a carryout order, or even a fast-food drive-thru, may be greeted by a prompt on the screen asking how much they'd like to tip. In some cases, it ...

Discover McDonald’s role in revolutionizing fast food with drive-thru services, healthy menu options, and coffee innovations that have shaped the industry.