Another best practice that we are seeing from top performers is around agent opt out. The first step to seeing results with agent opt out is to establish perception of it’s availability. In top ...

Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and your bottom line. Master the art of routing with ready-to-use IVR scripts ...

Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and your bottom line. Natural language IVR can boost the agent and customer ...