NiCE today announced that it has entered into a definitive agreement to acquire Cognigy, a provider of conversational and agentic AI technology, in a deal valued at approximately $955 million. The ...

The deal enhances NiCE’s position in the emerging $30 billion market for AI agents that can handle complex customer interactions from start to finish In a move that signals a tidal wave of upcoming of ...

NiCE launched Cognigy Simulator on Jan. 20, giving enterprises a new way to stress-test AI agents before they touch real customers. According to company officials, the tool uses digital twins and ...

Last week, I attended NiCE Interactions 2025, a customer experience industry event bringing together nearly 3,000 CX, contact center, operations, and IT leaders from around the world. As NiCE is a ...

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