As we continue to emerge from the Covid-19 pandemic, the global economy is facing a new set of challenges: inflation, fragile consumer loyalty and, finally, a possible recession. In such an uncertain ...

Through literature review and collaborative design, we propose the Focus, Activity, Statistic, Scale type, and Reference (FASStR) framework to provide a systematic approach to health care operation ...

Imagine you are observing an interventional heart surgery. What do you see and hear? A patient is laying on a bed covered with sterile sheets. The cardiologist stands over the patient meticulously ...

Learn more about real-world video metrics at Streaming Media's next event. Read the complete transcript of this clip: Ribal Najjar: So now that we know what Quality of Experience (QoE) metrics are, in ...

Too many information security executives struggle to sell their metrics efforts to the C-suite. What’s the problem? The way the information security industry currently thinks about metrics needs an ...

For the power and utility sector, operational excellence allows every member of a plant to visualize how workflows operate to produce optimal output. Doing so enables all personnel to identify issues ...

Steps CMOs can take to become more successful in delivering customer experiences that add value for both the customer and the organization. CMOs want to make CX investments that will drive the most ...

Ah, the fourth quarter! Warehouses are burgeoning with merchandise, temporary employees are staffing the store registers at every store imaginable, catalogs are filling up our mailboxes, and an armada ...