HOUSTON--(BUSINESS WIRE)--APQC has launched its first-ever Process Excellence Certification. Built around decades of best practice and benchmarking research, the course features the application of ...

For a good chunk of history the phrase “four-minute mile” was used as slang for anything that was considered impossible. Runners trained unsuccessfully to break that seemingly mythical barrier for ...

Your goal is to acquire and sustain customers by delivering products and services at cost and on time without sacrificing quality. How do you do it? By developing efficient processes with a supportive ...

Appointing chief experience officers and the use of process improvement methodologies enhance patient experience performance at healthcare organizations. Building a culture of patient experience ...

The concept of operational excellence effectively started in the manufacturing industry with concepts like Lean and Six Sigma and the Toyota Production System. The problem is that we have not made ...