One thing I really like about the new edition of Juran's Quality Handbook: The Complete Guide to Performance Excellence by Joseph Defeo and J.M Juran is that the word "customer" is used 578 times. All ...

Quality management systems are really just about one thing: quality. But assuring quality in your products and services has a nice ripple effect of increasing customer satisfaction and keeping them ...

A central part of quality management involves tracking, identifying and managing changes that occur in a system or process; these are variations. When changes are planned and executed well, the ...

Editor’s note: This article is the second in a series to help practitioners learn about the AICPA’s new quality management standards and prepare to implement them. The interrelated final standards on ...

Implementing the new standard on quality management (QM) by the Dec. 15, 2025, deadline may seem daunting, but the AICPA has developed resources and tools to get started, including a recently revised ...

The adoption of a quality management system (QMS) should be a strategic decision of a Nuclear Medicine service. Its design and implementation will be influenced by various factors, for example the ...

What is a Quality Manual? A Quality Manual is an authorized document created by a business, detailing how its quality management system operates. In other words, it’s a Table of Document Contents and ...

A frequently used acronym in the Army is QA/QC, meaning quality assurance and quality control. The terms are often spoken as if they are interchangeable or have the same meaning and function. This ...

While companies may share common ground when it comes to their data quality problems, data quality tools and strategies are not one-size-fits-all solutions to the problem. Each company should approach ...

Owners must manage capital projects well to keep costs under control and ensure a high-quality product is delivered on time. Good communication, sound procedures and processes, and high-tech tools can ...