If you have questions about your Social Security payments, you might need to contact the Social Security Administration for ...

The Social Security Administration has come under fire for AI phone glitches, long call times and website outages The Social Security Administration has agreed to an independent audit of its ...

Report from Elizabeth Warren calls Trump administration cuts to Social Security Administration ‘catastrophic’ ...

Millions of seniors across the country will be impacted by a major customer service change from the Social Security Administration this weekend. For the roughly 75 million older Americans who receive ...

Social Security has struggled with customer service for years. Declining staffing and funding have seen the Social Security Administration leaving Wyomingites in the lurch, dealing with long wait ...

Government agencies aren’t exactly known for their stellar customer service. People looking for help from the Social Security Administration (SSA), however, may have it particularly bad. Average call ...

When Dolores Taylor needed to update her bank information with the Social Security Administration (SSA) earlier this year, the 84-year-old Alaska resident called her local Social Security office and ...

The Social Security Administration has stopped publishing key customer-service metrics, which will make it more difficult to track whether performance is improving or eroding over time. As a result, ...

The Social Security Administration is underfunded and understaffed, according to Commissioner Martin O'Malley. Martin O'Malley, the Social Security Administration's new commissioner, described the ...