Millennial shoppers age 35-44 have the highest usage of digital coupons and are the biggest adopters of self-checkout ...

Retailers pull back: Walmart, Target, and Costco are scaling back self-checkout lanes, citing theft and aiming to improve customer experience. AI as solution: Industry voices propose AI and computer ...

Walmart, Target, and Costco are reducing self-checkout access in response to theft concerns and customer experience goals, signaling a shift in checkout strategies. While self-checkout remains common, ...

Newly proposed legislation in Connecticut aims to change the way shoppers use self-checkout kiosks, introducing a slew of limitations for retailers ...

Self-checkout lanes at grocery stores and retail outlets are sometimes a controversial topic. Shoppers either love the convenience or hate that they have to do the work they feel an employee should be ...

As a growing retailer, you constantly look for innovative ways to enhance the shopping experience while keeping costs in check. The retail environment is dynamic and is pulling in different directions ...

You’re reading Red Tape, a newsletter on the consequences of overregulation. Click here to get it in your inbox. Meghan Portfolio is manager of research and analysis at the Yankee Institute.