Whether running a startup or a more established outfit, small business owners have a lot to think about. When help is on hand in the form of automation tools, small businesses have a chance to improve ...
Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Swish, a Tel Aviv, Israel-based startup developing automation ...
Most of the activity involving a service or help desk is routine. In fact, many of those tasks are prime candidates for automation. That’s the thinking behind the launch this week of a service desk ...
SEATTLE--(BUSINESS WIRE)--SkyKick (www.skykick.com), a global provider of cloud automation and management software for information technology services providers (ITSPs), today announced major upgrades ...
While you may occasionally read negative headlines about artificial intelligence (AI) and virtual assistants, the reality is that it will make life better in most offices and even create work. It ...
Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...
For more than two years, GitHub has been developing its own genAI platform that can not only write a majority of code for a developer, but also take on mundane IT help desk tasks. COO Kyle Daigle ...
ManageEngine ServiceDesk Plus vs. Freshservice: Help Desk Leaders Face Off Keeping employees happy and engaged during a pandemic is difficult, but an effective help desk can be a key part of the ...
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