Of course Zendesk uses its own products to support its top customers - but Slack plays a big role too in co-ordinating the team's work You'd expect customer support and CRM vendor Zendesk to use its ...

Okay, Slack power users, have I got a quick tip for you. If you work with Slack throughout your day, you might find the workflow to be less-than-efficient, thanks to having to move your hands away ...

From Slack support as of 10:30 a.m. CT: “We’re still working to restore functionality to affected Slack features such as sending messages, workflows, threads and other API-related features. Users may ...

Slack empowers companies to provide exceptional customer service by strategically deploying tools, expertise, and information. However, optimizing this process has traditionally required manual effort ...

CWT has added Slack to the list of channels through which its messaging support is available, the travel management company announced. The TMC's customers now can submit travel requests through the ...