Discover how to measure true training ROI by tracking essential call center KPIs like FCR, AHT, and CSAT that prove agent ...

"In human resources, it’s an article of faith that training is valuable,” says Bob Lavigna, assistant vice chancellor for Human Resources at the University of Wisconsin–Madison. At the same time, ...

TRUMBULL, Conn.--(BUSINESS WIRE)--Employers should better measure the impact of their learning and development programs to improve business performance, according to a new white paper by online ...

As a small business owner, you depend on your employees to reach optimum performance levels, especially when many employees are cross-trained to perform distinctly different job functions. For ...

Despite increased investments in talent and learning development (L&D), most organizations struggle to provide the metrics that CEOs and business leaders care about most: impact and return on ...

Performance appraisals are one way to maintain a standard of performance in an organization. For smaller businesses this is especially important because it can be one of the key advantages that a ...

Innovation in machine learning and AI training continues to accelerate, even as more complex generative AI workloads come online. Today MLCommons released the MLPerf 4.0 training benchmark, once again ...