At Ignite 2019 in Orlando today, Microsoft made a slew of updates to its Power Platform. The company renamed Microsoft Flow as Power Automate, added robotic process automation (RPA) features to Power ...
Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...
Microsoft is continuing to add more features to its low-code/no-code Power Platform family of products. At its Ignite conference this week, officials are detailing some of these new capabilities, ...
Google LLC said today that its Dialogflow CX service is now generally available, meaning enterprises now have an easier way to create more advanced virtual agents to staff their contact centers. Part ...
Many contact center vendors have based their business models around selling solutions that support live contact center agents. These typically sell at $100 to $250 per seat, with basic IVR ...
Dishes were done. Schoolwork was complete. And the house was hushed by 10 p.m. That’s when LaChelle Porter-Ainer nestled into her Bay Area home office, opened her laptop and began following ...
RALEIGH-DURHAM, N.C.--(BUSINESS WIRE)--Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced that its Avaya OneCloud™ CCaaS and ...
Today, in most countries, an array of digitally enabled government services are available for citizens to access online or over the phone. Many agencies have also started using virtual agents (or ...
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