Make no mistake, either Agentforce is Salesforce's future or its future looks pretty bleak. For now, most CRM investors are ecstatic about the product's possibilities. Ditto for its just-announced ...

The generative AI in chatbots market is poised for rapid growth, driven by rising demand for personalized interactions, cloud ...

One of the best approaches to mitigate hallucinations is context engineering, which is the practice of shaping the ...

Every CEO I meet thinks their AI strategy is simple: implement tools, boost productivity, and stay competitive. The reality ...

The AI industry in 2025 saw big-money acquisitions, advancements in virtual assistants and agent orchestration and new ...

As companies continue to use AI to automate more lower-level functions, Salesforce's VP of Workforce Innovation Ruth Hicken ...

Adobe Inc. and Salesforce, Inc. both face real AI disruption risks, but CRM demonstrates stronger resilience and integration into enterprise workflows. CRM's accelerating RPO growth, robust AI-centric ...

Ellipsis Health today announced it has launched Sage on Salesforce AppExchange, the leading enterprise marketplace for partner apps and experts. This integration empowers Agentforce Health customer ...

Salesforce is scaling back its reliance on large language models due to significant reliability issues, shifting focus to deterministic automation with its Agentforce product. Executives acknowledge a ...

Password, a leader in identity security, today announced the appointment of Nancy Wang as Chief Technology Officer (CTO), where she will lead the global engineering organization and drive the ...

For years, AI operated in the background. Machine learning models quietly analyzed data without much risk of exposure. Then ...

Security researchers uncovered a range of cyber issues targeting AI systems that users and developers should be aware of — some as demo attacks and others already a threat in the wild.