Apr 15, 2025 · A Call Queue is an add-on service that helps maximize the number of calls handled by putting callers into a queue until an agent is free to answer.

Dec 3, 2025 · Call Groups and Call Queues are add-on services used to manage and distribute incoming calls efficiently. Both features route incoming calls to a list of specified extensions, ensuring …

Jun 3, 2024 · The Call Queues Report displays a consolidated view of all call activity in your queue. Detailed reporting is also available to let you track, measure, and compare performance. Specify a …

Aug 27, 2025 · This article describes the reports available to you in the Admin Portal. Use these reports to monitor and manage call activity, user performance, and overall system health; each report lets …

Oct 7, 2025 · A Call Queue Reporting Administrator is assigned by the Account Super User, Account Administrator, or User Administrator. They can manage call queues and company recordings, as well …

May 3, 2024 · Super Users and certain Administrators can create groups to organize users and services like call queues, call groups, and call pickup groups, making call management and reporting easier. …

Nov 13, 2024 · The Call Dashboard lets you view real-time call information for Extensions, Parked Calls, and Call Queues.

Nov 19, 2024 · Call Queue Prompts ... Hold Music The size of an MP3 file can not be larger than 8 MB.

Nov 30, 2021 · Call Groups and Call Queues Call Groups and Call Queues are add-on services used to manage and distribute incoming calls efficiently. Both features route incoming calls to a list of …

Apr 15, 2022 · Our Interactive Guide steps the Super User and Administrators through setting up and managing Call Queues in the Admin Portal.