Track Everything You Order in the Route App. Get shipping notifications and real-time status updates on any delivery.

With Route, customers track 11+ orders per month and check their package status 8-10 times. Keep your brand top-of-mind and direct customers back to your site with immersive tracking that converts.

Route is a package tracking and shipping protection provider. We support brands by protecting their customers’ online orders from damage,...

Deepen customer loyalty and protect the planet. When your customers protect a package with Route, they’re also protecting the planet. Route calculates and offsets the carbon emissions involved in the …

You can return to this page at any time by going to claims.route.com (directly or via your claim confirmation email) to check for updates. We will also send status updates via email when your claim …

Route Brand PortalDec 19, 2025 - Dec 26, 2025Route Brand Portal

Tracking statuses can be confusing. We’re here to help. Below is a list of some common shipping updates that you may encounter while tracking your package, as well as a corresponding explanation …

Route makes it quick, easy, and inexpensive to make returns at select brands and retailers when you add our Return & Shipping Protection to your orders. To start a return, visit the brand or retailer’s …

Your login credentials will be the account information that was used to set up Route. If you were not the primary user to set up your store account and need access, please contact your account manager to …

When you or your customers file a claim through Route, you can stay up-to-date throughout the issue resolution process in the Claims tab in the Merchant Portal.