Service Management Systems SMS

ISO 20000 Awareness Training Course - Episode 3: IT Service Management System SMS

🧭 Master the Heart of ISO 20000 – Build a Powerful Service Management System (SMS)! Welcome to Episode 3 of the ISO 20000 Awareness Training Series! In this essential session, we dive into the core engine of ISO 20000 compliance—the Service Management System (SMS). 📊 You’ll learn: ️ What an SMS is and why it’s central to IT ...

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